Complaints

If you have a complaint about this site, email [email protected] with what happened and we'll reply within 5 working days.

If your complaint is about a rating or HR firm we referred you to, raise it with that firm first, using their own complaints procedure — a RICS-regulated firm must have one. If you're not satisfied with their response, RICS-regulated firms are subject to RICS's complaints-handling requirements, and you may be able to use RICS's dispute resolution service.

We take referral-partner conduct seriously: a firm that ignores its own complaints process, misleads a client, or pressures someone into signing is not a firm we'll keep referring to.